Refund policy
60-Day Money-Back Guarantee
Every set of Lisilinka watercolors is handcrafted with care, and quality matters deeply to us. Because we stand behind every paint we make, we offer a 60-day money-back guarantee on every order.
If you're not completely happy with your Lisilinka watercolors, return them within 60 days of delivery for a full refund — no questions asked, return shipping on us, worldwide.
How to start a return
Email contact@lisilinka.com and we'll respond within 24 hours on business days with instructions.
Refund processing
Approved refunds are issued to the original payment method within 1–3 business days. Please allow additional time for your bank or card issuer to post the credit.
Non-returnable items
Custom orders, personalized items, sale items, and gift cards are not eligible for refund.
European Union 14-day right of withdrawal
Customers in the European Union retain the statutory right to cancel within 14 days of receipt for any reason. Our 60-day money-back guarantee extends this period and applies in addition to this right.
Return address
Lisilinka / Prismaze GmbH
Rendsburger Str. 20
30659 Hannover, Germany
Contact
Email contact@lisilinka.com — we respond within 24 hours on business days.
Lisilinka is a brand of Prismaze GmbH, registered at Bäckerstr. 5, 30938 Burgwedel, Germany.